Customer Support Agent (Voice) (Chat)

What you will be doing

• Handle inbound calls to the client’s tone and SLA
• Log every interaction accurately in their helpdesk
• Own follow-ups until the customer is actually done

What we are looking for

The screening questions on the application form are the honest version of this section — they are exactly what we weigh. In short: relevant experience, English a customer overseas can follow easily, and availability that matches the desk.

• English clear enough for a US, UK or Australian customer
• Availability for the evening shift
• Able to be in our office for part of the week, and set up to work from home the rest
• Comfortable being measured on quality and on your numbers

How this application is assessed

You will answer 6 screening questions weighted for this role. Your score is calculated the moment you submit and you see the result on the next screen — no waiting to hear nothing. A person reviews every application that clears the screen.

The hiring process

1. Apply

   A short form and a handful of screening questions. Takes about five minutes.

2. Interview

   A 30-minute call about your experience, the desk you would sit on, and the shift pattern.

3. Paperwork

   Your training agreement, then your appointment letter — sent to you to read and sign online. Nothing to print or post.

4. Training & start

   Structured training and nesting before you take live work. Your team lead is named from day one.